Last Updated: 17/07/2026
At [Company Name], we want you to be completely satisfied with your purchase. Please read our Refund & Returns Policy carefully, as alcoholic beverages are subject to specific regulations that affect how returns and refunds are handled.
1. Our Commitment
Due to the nature of alcoholic products and legal regulations governing their sale, we are unable to accept returns on opened or consumed items. However, we stand behind the quality of every product we sell and will make it right if something goes wrong with your order.
2. Eligible Returns
We accept returns or offer refunds/replacements in the following circumstances:
- Damaged Items: Your product arrived broken, leaking, or damaged in transit.
- Incorrect Items: You received the wrong product, vintage, or size.
- Faulty Products: The item is faulty, corked, or spoiled through no fault of your own.
- Missing Items: Part of your order was not delivered.
To be eligible, you must contact us within [7 days] of receiving your order, along with your order number and, where applicable, photos of the damaged or incorrect item.
3. Non-Returnable Items
For legal, safety, and hygiene reasons, we cannot accept returns on:
- Opened or partially consumed bottles
- Products damaged after delivery due to improper storage
- Items purchased on final sale, clearance, or as part of a promotional bundle (unless faulty)
- Custom, personalized, or engraved bottles
- Products where proof of purchase cannot be provided
4. How to Request a Refund or Return
- Contact Us: Email sales@drinkstocart.com within 7 days of delivery, including your order number and a description of the issue.
- Provide Evidence: For damaged or incorrect items, please include clear photos of the product and packaging.
- Review: Our team will review your request and respond within [2–3 business days].
- Resolution: Depending on the issue, we will offer a replacement, store credit, or a full/partial refund.
5. Refund Method & Timing
- Approved refunds will be issued to your original payment method.
- Please allow [5–10 business days] for the refund to appear, depending on your bank or card provider.
- Shipping costs are non-refundable unless the return is due to our error (damaged, faulty, or incorrect item).
6. Order Cancellations
- Orders can be cancelled free of charge before they have been dispatched. Please contact us as soon as possible if you need to cancel.
- Once an order has shipped, it cannot be cancelled, but you may be eligible for a return under the terms above once received.
7. Failed or Refused Deliveries
Because our products are age-restricted, deliveries require an adult signature and valid ID upon receipt. If a delivery is refused, fails age verification, or cannot be completed due to no one being available to sign, additional redelivery fees may apply, and refunds will be issued minus original shipping costs.
8. Age Verification & Legal Compliance
All returns and refunds are subject to compliance with local alcohol sale and shipping regulations. We reserve the right to refuse a return, refund, or exchange where doing so would violate applicable law.
9. Damaged in Transit
If your order arrives visibly damaged, please:
- Take photos of the damaged packaging and product before disposal.
- Contact us within [48 hours] of delivery.
- Do not consume the product if you intend to request a refund or replacement.
10. Contact Us
If you have any questions about our Refund & Returns Policy, please reach out to:
Drinks To Cart
sales@drinkstocart.com